Privacy and personal information protection policy

September 1, 2021

Privacy and personal information protection policy

Update notice: We will soon update this Privacy Policy. The new version will take effect on February 15, 2025, and will be published on this page at least 30 days prior.

This Privacy and personal information protection policy (hereinafter "Privacy Policy") establishes the practices of Dilato Applications Inc. (hereinafter: the "OWNER") for the collection, use or disclosure of personal information in connection with the use of the services of the website www.dilato.app (hereinafter: "the WEBSITE"), obtaining the Dilato application (hereinafter: "the APPLICATION") and exchanges between the USER and Dilato's online servers.

A - Personal information

The OWNER collects personal information about a USER from the website www.dilato.app services only on a voluntary basis. Personal information may include name, title, company, address, phone number, email address, IP address etc. This information that personally identifies a USER is collected only when it is voluntarily transmitted by a USER in one of our online or in-app forms, or during a communication that a USER may send to the OWNER.

Personal information collected by the OWNER is used to:

  • to facilitate the online experience through improved browsing, to facilitate the APPLICATION's user experience, or to suggest areas where the structure and content of the website can be improved;

  • to notify the USER of changes to the APPLICATION Terms of use or this Privacy Policy.

  • to notify the USER about his account (e.g., payment autorizations, password changes and transactional communications).

  • to communicate to new USER about tips, how to get started with the APPLICATION and other non-promotional information that are part of the APPLICATION's onboarding process.

  • to communicate to the USER general and promotional news about the APPLICATION and the services offered by the OWNER, if the USER has indicated his consent to receive promotional electronic communications.

  • to facilitate the correction of errors (bugs) related to the use of the WEBSITE or the APPLICATION.

B - Disclosure to third parties

The OWNER's policy is not to disclose any personal information about the USERS of his website or the APPLICATION to third parties.

Also the OWNER will not disclose, sell or rent to any third party or organization, without your prior permission, any personal information that you may provide on this website for business purposes.

In addition, the OWNER reserves the right to disclose personal information about a USER if the law requires it or court orders are issued including the sending of a subpoena or search warrant. The OWNER reserves the right to disclose any information he deems in good faith necessary i) to comply with any legal requirement or legal proceeding, ii) to enforce the APPLICATION Terms of use or iii) to protect the rights of other USERS.

In the case of a reorganization, amalgamation, sale, assignment, transfer or other disposition (including in a bankruptcy or insolvency proceeding, or similar procedures) of all or part of the business, assets or inventory, the personal information about the USERS and other data collected in the manner described in this Privacy Policy are part of the transferred assets and may be shared by the OWNER with the other parties to the transaction.

C - Use of cookies

The OWNER may use cookie technology to help USERS navigate his website faster. When a USER signs up on the website, the OWNER could upload a cookie on the USER's computer. A cookie is a string of information that is sent by a website and stored on the hard disk or temporarily in the memory of a computer. This technology allows for faster navigation and a generally more positive experience when searching for the information you want. The USER can disable cookies by disabling this feature in his browser.

D - Collected information

The OWNER collects general information on web servers about a USER's visit to the WEBSITE. The OWNER collects this data to determine the number of visitors per day on his website, the daily requests for a particular file, the types of browsers used by USERS, USERS's domain names, IP addresses, usernames and country of origin. This data helps the OWNER to personalize his website and improve the APPLICATION to better meet the needs of USERS.

E - Storage and security

All personal information that you provide to the OWNER and some of your data in the APPLICATION are stored on its secure, restricted access servers. OWNER takes reasonable technical means to ensure a secure environment and protect user data.

HOWEVER, GIVEN THE NATURE EVEN NETWORK PUBLIC WHAT THE INTERNET, THE USER ACKNOWLEDGES AND AGREES THAT THE SECURITY OF TRANSMISSION VIA THE INTERNET CAN NOT BE GUARANTEED. CONSEQUENTLY, THE OWNER CAN NOT GUARANTEE OR ASSUME ANY RESPONSIBILITY FOR ANY VIOLATION OF PRIVACY, PIRACY, VIRUSES, LOSS OR ALTERATION OF USER DATA TRANSMITTED THROUGH THE INTERNET OR HOSTED ON OWNER'S SYSTEMS.

F - Responsibilities of the USER

The USER is not authorized to divulge his password to anyone, who must remain confidential. If the USER decides to share it with others, the USER will bear toward the OWNER the sole responsibility for any loss or damage to the OWNER or to third parties resulting from any activity generated from the use of the USER password.

The USER can not use the communication tools offered on the website to transmit spam or any other content that violates the APPLICATION Terms of use.

G - Conservation

At the request of a USER or in the event of termination of the APPLICATION Terms of use, the OWNER will close your account and destroy your personal information.

Despite the closure of your account, the OWNER reserves the right to hold, indefinitely, within the limits of the applicable Quebec law, some personal information to be in compliance with the law, prevent fraud, collect fees, resolve a claim or certain other related issues, cooperate with an investigation, enforce the Terms of use of the APPLICATION and any other act permitted by law.

At the end of this period, the records will be destroyed or relieved from the OWNER's system.

H - Additional information

If you have any questions, requests for access to your personal information, or for any comments regarding this Privacy Policy, the USER may do so by communicating by email to:

General email: info@dilato.app

I - Modification

THIS PRIVACY POLICY MAY BE AMENDED FROM TIME TO TIME, IN WHOLE OR IN PART. ANY FUTURE CHANGES WILL BE ANNOUNCED ON THE WWW.DILATO.APP WEBSITE NOT LATER THAN 30 (30) DAYS PRIOR TO ITS DATE OF ENTRY INTO FORCE. SUBSEQUENT USE OF THE APPLICATION WILL BE CONSIDERED AS ACCEPTANCE OF SUCH MODIFICATIONS BY THE USER.

In the event that the USER does not accept the changes or is dissatisfied with any decision or policy taken by the OWNER in the operation of the WEBSITE or the APPLICATION, the only recourse for the USER is to end the APPLICATION Terms of use by giving a written notice to the OWNER and ceasing to use the APPLICATION and the WEBSITE without reimbursement of any kind or liability of the OWNER to you or to any third party.