Troubleshooting

Shortcuts not working on Mac

If you're using Dilato on a Mac and shortcuts aren’t working, follow these steps to troubleshoot:

  1. Make sure you are using the Mac desktop app, not the web app. Shortcuts only work in other applications on your computer when you use the desktop app.

  2. Ensure shortcuts are enabled in the settings.

    Shortcuts settings in Dilato

  3. Give Dilato Accessibility permission. Then check if shortcuts are working.

  4. Quit Dilato and reopen it. Check if shortcuts are working.

  5. Restart your Mac. Check if shortcuts are working.

  6. Check if your macOS needs any updates. If so, update your Mac.

If shortcuts are still not working after these steps, contact us at info@dilato.app.